BlogPageTitleBackground.jpg
.blog

The Three Types of Clients. Ecstatic, Static, Vulnerable

Posted by:

Stats show that on average, businesses lose about 20% of their customers each year, which means a lot of effort must go into getting new customers, securing those on the fence, and of course, maintaining the base you already have.

Keep Reading

2017 State of Customer Feedback [INFOGRAPHIC]

Posted by:

 

Keep Reading

2017 Trends in Online Reputation [INFOGRAPHIC]

Posted by:

 

Keep Reading

Reputation is the new modern way to market your business

Posted by:

Reputation and BrandThe great Peter Drucker once said, “Culture eats strategy for breakfast, lunch and dinner,” and when it comes to thinking about the relationship of brand to reputation this is what has always struck me hardest. If the strategy of a brand revolves around moving values and...

Keep Reading

Are All Online Reviews Created Equal?

Posted by:

TO BE COMPETITIVE in today’s marketplace, you need to understand how the majority of consumers are making their buying decisions. Most of your potential customers form an opinion about your company before ever stepping foot through your door. Their decisions are made without ever calling,...

Keep Reading

The Reputation of Santa Claus [INFOGRAPHIC]

Posted by:

 

Keep Reading

Make Every Day Christmas for Your Clients

Posted by:

It’s the holiday season, let’s gain weight and celebrate! During this time, many people think about doing nice things for others; you might decide to buy a gift for a loved one or contribute in some way to a charitable cause. Fruitcakes for everyone! Here at WebPunch, we are all about...

Keep Reading

Why You Need Air, Food, Shelter and Customer Feedback.

Posted by:

Do you remember junior high? There were cliques - jocks, bookworms, cool kids and in my case, plenty of Vanilla Ice to get the party started. Another thing I remember learning about in junior high is Maslow’s hierarchy of needs. In 1943, Abraham Maslow developed a theory: a...

Keep Reading

3 Tips to Proactively Manage Your Online Reputation

Posted by:

It could be argued that your brand's reputation is its most important asset. Word-of-mouth marketing is a strong driver of referrals and a great customer experience can go a long way in driving future sales. Consequently, a poor customer experience can create serious implications for a...

Keep Reading

Should a business owner respond to online reviews?

Posted by:

Responding to online reviews that critique your business can seem a bit daunting for many business owners. If the review is negative, should you explain your side of the story in a public forum? If it's a positive review, is there any need to follow up? If the review is neutral, should your...

Keep Reading