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How to Write a Rockin' Review Response

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After much research and real-world testing, we believe that the Review Response Team at WebPunch has perfected the secret sauce of responding to online reviews and we’re ready to share it with the world.

Our Team has grown by leaps and bounds over the last couple of years as people have begun...

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Guide to Google My Business Posts

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Google Posts and Your Business

 

Google Posts is one of several new Google My Business (GMB) features that encourages businesses to engage with their customers. If you're wondering exactly what customer engagement is, you're not alone. Clarabridge describes it this way:

 

Customer engagement...

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Facebook Fixer-Upper: 5-Star Reviews Become Recommendations

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In an effort to help local businesses better connect with their customers, Facebook decided to do some remodeling. You may have noticed that your Facebook Business Page looks a bit different than it did last week. The Reviews tab has gotten a makeover and is now called Recommendations. However,...

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Manage Your Brand with Facebook Locations

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Facebook is a major player when it comes to a business’s overall marketing strategy. With almost 2 billion users, Facebook is an easy-to-use platform with high visibility, making it convenient for a company to effectively communicate with its customer base.

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Guide to Google My Business

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Google My Business is just one of countless, free programs developed by search engine behemoth Google that is available to help businesses expand their customer engagement and outreach. It’s such an important and nuanced facet of online reputation and digital marketing that we’ve got our own...

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Dear Yelp, You Have Your Head Up Your A$$ (Part 2)

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Dear Yelp,

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How to Improve Your Customer Service Skills

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“If you build it, they will come,” that famous line spoken by Kevin Costner in Field of Dreams may have brought about success for his character, but it doesn't always work out so well for businesses across the board. You can have the best product or store in the world, but if you haven't...

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Alexa and Google Assistant are Searching for Your Business

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VIDEO: Yelp's Bark is Bigger than its Bite

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Happy summer, everyone. It's Matt Jones, your Review and Reputation Management Specialist, here to talk to you about everyone's favorite directory that we like to hate, and that is Yelp. Several months ago, as most of you are aware, Yelp came out with a change to their policy. And the change...

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VIDEO: Do You Treat All Your Customers the Same?

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Welcome to another episode of WebPunch's School of Online Reputation Management. It's early summer, things are hot. I'm your host, Matt Jones, here to drop some knowledge. I'm here to discuss a little bit of a topic that most business owners are pretty sensitive to, and that's customers. How...

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