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Online Reviews: Can You Pass the Test?

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Ah, the drudgery of responding to online reviews. It’s something many business owners can easily let slip by the wayside, often not budgeting time for it despite it becoming an increasingly important aspect of every small, medium, and large business.

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The QR Code Reborn

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Remember those alien looking marks you’d see around town?

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It’s All About Trust: A Brief History of Online Reviews

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I want to take you back to 1999, when cargo pants were cool, when Bill Clinton was having some problems, and I was in college. Swing dancing came back. It was all the rage. And for those of you who don't know, it's still a pretty cool thing. But it was during that time when online reviews really...

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How Google Strokes Egos

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“I did it!” my mind yelped as I basked in the glow of Google’s digital fireworks exploding on my mac, parading me as a great adventurer and popular man about town.

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How to Get All Your Locations to Show in Google Search

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Google is every business’s friend. They may switch things up regularly and make businesses jump through hoops when it comes to search rankings, but Google is still a much-needed bestie.

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How Employees Can be a Wrecking Ball to a Brand

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Layoffs, firings, and low morale are inevitable. If prevented, however, a brand could save itself a lot of business. Every year, companies lay off thousands of employees due to restructuring, shrinking revenues, or a sluggish economy. But what about all the lost revenue that comes from that?

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VIDEO: Reviews. Can You Really Say That?

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What's up, WebPunchers? This is Matt Jones, your Professor of WebPunch's School of Online Reputation Management. Life is good. Sorry it's been a little bit of time, but we're back. My drone cuts are finally healing, I'm back to the gym, so things are off to a good start here in March.

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Don't Catch Survey Fatigue

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Who likes getting the same set of questions over and over? No one, that’s who. No one ever said, “Please send me the same survey, over and over again for as long as I’m your customer.” In fact, it’s got a name and even debuted as a disease in WebPunch’s booth at this year’s International...

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INFOGRAPHIC: 2018 State of Online Reviews

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My how things can change!  Each year we look at the review sites that garner the most positive and negative reviews. Every site has a unique culture and set of demographics that it attracts. Our crack team of researchers once again took to our HQ dungeon to count the beans and analyze the trends...

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Yelp Helps Determine Retail's Demise

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Are we in the midst of the beginning of the end for retail?

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