BlogPageTitleBackground.jpg
.blog

VIDEO: Reviews. Can You Really Say That?

Posted by:

What's up, WebPunchers? This is Matt Jones, your Professor of WebPunch's School of Online Reputation Management. Life is good. Sorry it's been a little bit of time, but we're back. My drone cuts are finally healing, I'm back to the gym, so things are off to a good start here in March.

Keep Reading

Don't Catch Survey Fatigue

Posted by:

Who likes getting the same set of questions over and over? No one, that’s who. No one ever said, “Please send me the same survey, over and over again for as long as I’m your customer.” In fact, it’s got a name and even debuted as a disease in WebPunch’s booth at this year’s International...

Keep Reading

INFOGRAPHIC: 2018 State of Online Reviews

Posted by:

My how things can change!  Each year we look at the review sites that garner the most positive and negative reviews. Every site has a unique culture and set of demographics that it attracts. Our crack team of researchers once again took to our HQ dungeon to count the beans and analyze the trends...

Keep Reading

Yelp Helps Determine Retail's Demise

Posted by:

Are we in the midst of the beginning of the end for retail?

Keep Reading

Google Celebrates Women Business Owners

Posted by:

To coincide with International Women’s Day, Google did something amazing. They created an icon on Google Business pages where you can advertise your business as being owned or led by women.

Keep Reading

5 Ways Your Business Can Fulfill its Destiny Despite Facebook's New Algorithm

Posted by:

A long time ago in a galaxy far, far away, Facebook started shaking things up. Maybe you’ve already heard rumblings of Facebook’s latest newsfeed revisions and we're sensing that it’s becoming harder for everyone to keep up with the many changes that all these review sites keep throwing our way....

Keep Reading

How Online Reviews Have Been Used to Take Down Businesses

Posted by:

 

When it comes to online reviews, most of the time we remain positive as we discuss the benefits that come when businesses start paying attention to online reviews. But what happens when consumers use the online sphere as a resource to take down a business as a part of a political or social...

Keep Reading

VIDEO: Yelp is Killing Today's Referral

Posted by:
Welcome, my beloved students, to WebPunch's School of Online Reputation Management. I am your professor, as always, Matt Jones, here to drop some knowledge about the latest in online reputation management. Let's get into a few things here. Number one, where the heck have we been? That's a good...
Keep Reading

NPS®: Measuring Customer Loyalty

Posted by:

 

This is definitely not the tune you want your customers to be singing after an experience with your company. Back in 1962, when the Rolling Stones were just beginning their journey toward becoming one of the most successful rock bands of all time, business owners didn’t yet truly understand...

Keep Reading

Yelp is Killing Today's Referral

Posted by:

Yesterday’s word of mouth referrals are today’s online reviews. But one review site you may have heard of called Yelp is ruining that.

Keep Reading